Varghese Baby - Resume

Summary

6+ years of expertise in the field of software implementation engineering. A track record of successfully optimizing processes through professional configuration, flawless product implementation, thorough gap analysis, and painstaking software testing to guarantee great business results and product deployment. proficiency in database management, application support, client training, project management, and technical support.

Experience

Software Implementation Engineer Suntec Business Solutions - India & South Africa Jan 2022 to May 2023 Job Description:
- Provided seamless onsite and offsite implementation and support for Suntec's Company Software 2.4 Xelerate empowering FNB, Johannesburg, South Africa with training and onboarding instructions.
- Utilize agile software development procedures and practices, including daily stand-up meetings and test-driven development.
- Configurations to be done based on understanding client requirements.
- Created detailed specification and requirements documentation.
- A detailed implementation plan was provided for carrying out the implementation in various countries.
- Coordination and management of various systems within the bank were handled to ensure a seamless implementation process.
- Change requests were addressed by preparing appropriate solutions and addressing client concerns.
- Onsite training sessions were conducted for bank IT employees to educate them about the solution, product, and functionalities.
- The client appreciated the efforts made in articulating the bank's requirements clearly and without any gaps.
- Increased Transaction Per Second (TPS) performance from 150 TPS to 750 TPS resulting in faster real-time transaction performance and increased revenue generation.
Implementation Engineer Schnell Energy Equipment - India May 2021 to Dec 2021 Job Description:
- Worked with cross-functional teams to ensure company targets are met.
- Responsible for new Customer Connectivity and Readiness Assessments to determine the correct implementation path from supported technical orders data integration paths.
- Provides Tier 1 implementation support. Collaborate with the internal IT technical team and exchange technical and data resolutions for new customer implementations.
- Used Agile software development practices.
- Change requests were addressed by preparing appropriate solutions and addressing client concerns.
- Conducted new customer assessments to determine implementation plans.
- Followed and improved project implementation methodologies.
- Develop and execute testing scenarios, testing data, test plans, and scripts
- Performs initial setup and configuration changes to software integrations.
- Created and maintained customer deployment and interaction reports.

Education

Master in Computer Science KGISL - India April - 2010 | Bachelor of Computer Application RVS - India April - 2008

Skills

Certification

HackerRank Java (Basic) | HackerRank Rest API (Intermediate) | HackerRank Problem Solving (Basic) | HubSpot Reporting |